As the products we create at Pictorella are customized, we are unable to accept returns. Each piece of custom artwork is meticulously designed and holds personal significance to you.

However, if your order arrived damaged or the artwork isn't quite what you were expecting, please follow these steps:

Order arrived damaged? Upload a photo of the damage on this form and we will assist you with a replacement.

Artwork didn't turn out the way you were hoping? Start by requesting a replacement with this form and our customer care team will follow up with you.

If you submit a form for damages or artwork issues, you do not need to email us - we review these requests frequently.

Pictorella - Where Words Become Keepsakes